Discover Your Signature Look: Schedule Your Consultation
Find Our Stores
Our Branches in Lebanon
Our Branches in Dubai
Our Branches in Egypt
Hazmieh
City Center
citycenter@pellini-collection.com
+961 3 404 933Beirut Downtown
Avenue Foch
downtown@pellini-collection.com
Miskeh Highway
Zone Gate
gatezone@pellini-collection.com
Jdeideh
City Mall
citymall@pellini-colletion.com
Saloumeh – Dekweneh
Mirna Chalouhi Main Road
dekwaneh@pellini-collection.com
Kaslik
Shopping Street
Saida
Al Shark Highway
Tripoli
Tripoli-Riad El Soleh Street
tripoli-b@pellini collection.com
Nabatieh
Kfarjoz Highway
customerservice@pellini-collection.com
Tyre
Shabriha street
Hazmieh
City Center
citycenter@pellini-collection.com
Beirut Downtown
Avenue Foch
downtown@pellini-collection.com
Miskeh Highway
Zone Gate
gatezone@pellini-collection.com
Jdeideh
City Mall
citymall@pellini-colletion.com
Saloumeh – Dekweneh
Mirna Chalouhi Main Road
dekwaneh@pellini-collection.com
Kaslik
Shopping Street
Saida
Al Shark Highway
Tripoli
Tripoli-Riad El Soleh Street
tripoli-b@pellini collection.com
Nabatieh
Kfarjoz Highway
customerservice@pellini-collection.com
Tyre
Shabriha street
Cairo
Mall of Egypt
moe@pellini-collection.com
CFC Cairo Festival City
Cairofestivalcity@pellini-collection.com
Nasr
City Center
City Stars
citystras@pellini-collection.com
Madinaty
Open Air Mall
madinaty@pellini-collection.com
Dubai Hills Mall
DHM
dubaihills@pellini-collection.com
Dubai Festival City
DFC
dubaifeswtivalcity@pellini-collection.com
Mirdif City Center
1st floor
+97145548467 ext : 502
Frequently Asked Questions
I – PRODUCT INFORMATION
A: We provide a comprehensive size guide on each product page, offering measurements and fitting recommendations to ensure you find the perfect fit.
A: We strive to display our products as accurately as possible. However, due to varying screen settings, slight color variations may occur.
A: Yes, we offer a diverse range of sizes to cater to all body types, including extended sizes for select products.
A: We provide specific care instructions for each product to help you preserve its quality and prolong its life. Please refer to the care label or product description for guidance.
II – GIFT OPTIONS
A: Absolutely! Our fashion pieces make exceptional gifts for loved ones. You can add a gift note during checkout to personalize the experience.
A: Our items are elegantly packaged in our branded bag by default. However, customers can also request a gift box for an elevated gifting experience.
A: Yes, you can include a personalized message during the checkout process to convey your sentiments to the recipient.
A: To ensure a seamless gifting experience, we do not include price information in gift orders. The invoice will be emailed to the purchaser.
A: Yes, gift recipients can exchange the products following our exchange policy.
III – SHIPPING
A: We offer standard and express shipping options to cater to your preferred delivery timeframe.
A: Standard delivery typically takes 2-5 business days, depending on your location.
A: Yes, we provide international shipping to various countries. Shipping fees and delivery times may vary depending on the destination.
A: Once your order is dispatched, the shipping company will share a tracking number with you so you can monitor your shipment’s progress.
IV – PAYMENT METHODS
A: We accept various payment methods, including major credit cards, debit cards, cash, and other secure online payment options.
A: Currently, we only accept single payment methods per order. However, you can choose from a variety of payment options to suit your preference.
A: Yes, we prioritize the security and privacy of our customers. Our website uses encrypted payment gateways to protect your sensitive information.
A: At this time, we do not provide installment payment options. All orders must be paid in full at the time of purchase.
A: Yes, you can apply valid gift cards or promotional codes during checkout to avail of discounts or redeem rewards.
V – EXCHANGE
To our valued customers, If you are not sure if you wish to exchange your recent purchase, you can bring the purchased item(s) to any Pellini store and we will gladly make the exchange as per the guidelines below: (Receipt should be presented upon exchange.)
- Item should be in new condition, with the original packaging if attached.
- No exchange on items that are used, washed, worn, or altered.
- Full-price merchandise: Exchange period is 15 days from purchase date.
- Sale-price / Promotion merchandise: Exchange period is 7 days from purchase date and subject to applicable sale/promotion conditions.
- Items returned are not exchangeable with a gift card.
Our policy excludes refunds.
Thank you for shopping at Pellini.
A: Yes, we offer an exchange policy within a specified period from the date of purchase, however, refunds are not available.
A: You can exchange your item within 15 days for normal products, and 7 days for sale products from the date of receiving your order.
A: Yes, we offer an exchange policy within a specified period from the date of purchase, however, refunds are not available.
A: You can exchange your item within 15 days for normal products, and 7 days for sale products from the date of receiving your order.
